Frequently Asked Questions
Everything you need to know about your Raycon experience, from shipping to sound quality.
How long does shipping take for my Raycon order?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is the Raycon return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return your products within 30 days of the delivery date for a full refund or exchange.
Are Raycon earbuds water-resistant?
Yes, most Raycon earbuds feature an IPX67 water resistance rating, meaning they are protected against sweat and rain, making them ideal for workouts and outdoor activities.
Do my Raycon products come with a warranty?
Every Raycon purchase includes a limited 1-year manufacturer's warranty that covers any defects in materials or workmanship under normal use.
How do I pair my earbuds to my device?
Simply remove the earbuds from the charging case to enter pairing mode. Open the Bluetooth settings on your device, look for your Raycon model name, and select it to connect.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Affirm and Klarna.